Frequently Asked Questions
Orders
Placing an order is simple. Browse our products, select the items you need, and click "Add to Cart." When you're ready, proceed to checkout, enter your shipping and payment details, and confirm your order. You'll receive a confirmation email once your order is successfully placed.
If your order has not been shipped yet, we may be able to modify or cancel it. Some security verification may be required. Please contact us as soon as possible at support@graphicsupplies.com
Yes, you will receive an order confirmation email shortly after placing your order with the full order details.
No, an account is required to place an order. Creating an account helps with order tracking and support.
Yes, volume pricing is available on many product pages. If you don't see bulk pricing listed, contact sales@graphicsupplies.com for assistance.
No, there is no minimum order quantity.
Yes, you can reorder from your account dashboard by viewing your order history and selecting reorder.
Orders may be canceled due to payment authorization issues, stock availability, or security checks. In some cases, high-risk transactions may be automatically canceled by the payment provider.
No, we do not support backorders.
If an item becomes unavailable due to an issue on our end, we will issue a full refund for that item and notify you promptly.
Payments
We accept major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. Shop Pay installment options may be available for eligible customers.
No, all orders must be paid at checkout.
Your card is charged at the time of checkout.
Payments may be declined due to bank restrictions, incorrect details, insufficient funds, or fraud filters. Contact your bank or email support@graphicsupplies.com if needed.
Sales tax may apply based on your location. Tax-exempt customers can submit documents to support@graphicsupplies.com
Yes. Please send your resale certificate to support@graphicsupplies.com for review.
Yes, once your tax-exempt status is verified, your account will be updated.
A detailed invoice is automatically sent after shipment. Contact support if you need it sooner.
Shipping
We ship from multiple U.S. warehouses, with most orders fulfilled from New Jersey.
Orders are typically processed within 1–3 business days. Delivery time depends on carrier transit.
Yes, orders placed before 12:30 PM for in-stock items may ship the same day.
We ship via USPS, FedEx, and UPS.
Yes, freight shipping is available. Please allow up to 5 business days for freight preparation.
Tracking is emailed once your shipping label is created.
Currently, we only ship within the United States.
Carrier delays may occur due to weather or logistics. Once shipped, delivery timing is controlled by the carrier.
No, we do not offer local pickup.
Returns & Exchanges
Returns must be requested within 30 days. Items must be unused, unopened, and in original packaging.
You have 30 days from delivery.
Custom and special-order items are non-returnable.
Yes, a 15% restocking fee applies.
Return shipping is the customer's responsibility.
We do not offer direct exchanges. Please return the item and place a new order.
Used, opened, installed, or custom items are not eligible.
Email support@graphicsupplies.com with your order number and reason.
Report damaged items within 3 days of delivery.
Yes, original packaging is required.
Refunds
Refunds are processed after inspection. Timing varies by payment provider.
Refunds are issued to the original payment method.
Shipping costs are non-refundable.
Yes, a 15% restocking fee applies.
Refunds reflect the restocking fee and policy terms.
You'll receive a confirmation once processed.
Company Information & Support
We are based in New Jersey, USA.
We operate warehouses but do not offer a public showroom.
We source from trusted suppliers and U.S.-based distributors.
We have over 15 years of industry experience.
Yes, we serve sign shops, wrap installers, and print professionals.
We primarily serve end professionals rather than resellers.